Website Privacy Policy

Original: August 10, 2021

Updated: July 20, 2025

Overview

This Privacy Policy explains how Hello Healed® (“we,” “our,” or “us”) collects, uses, and shares your personal information when you visit or use our website, www.hellohealed.com (the “Site”).

Topics Covered

  • Personal Information We Collect

  • How We Use Your Personal Information

  • How We Share Your Personal Information

  • How We Store Your Data

  • Email Marketing

  • Behavioral Advertising

  • Your Data Protection Rights

  • California Privacy Rights (CCPA)

  • Texas Privacy Notice

  • Florida Privacy Notice

  • Telehealth Notice for California, Texas, and Florida

  • Third-Party Websites

  • Changes to This Policy

  • Complaints

  • Contact Us

Personal Information We Collect

1. Device Information

When you visit the Site, we automatically collect certain data about your device, including:

  • Web browser type

  • IP address

  • Time zone

  • Cookies installed on your device

  • Pages or products viewed

  • Referring websites or search terms

  • Interactions with the Site

This is referred to as Device Information.

Technologies Used to Collect Device Information

  • Cookies: Small data files placed on your device, often with a unique anonymous ID. Learn more or how to disable them at allaboutcookies.org.

  • Log files: Track activity on the Site and collect IP address, browser type, ISP, referring/exit pages, and timestamps.

  • Web beacons, tags, and pixels: Electronic tools to record browsing behavior.

We use Device Information to:

  • Recognize you and your preferences (e.g., language, location)

  • Analyze content viewed, links followed, and device/browser details for advertising purposes

Note: You can set your browser to refuse cookies. However, some features of our Site may not function properly if cookies are disabled. We do not modify our data collection practices in response to "Do Not Track" signals.

2. Provided Information

We also collect information you voluntarily provide, such as when you:

  • Register or place an order

  • Complete a survey or provide feedback

  • Submit a contact form requesting services or consultations

Provided Information may include:

  • Name, email address, phone number

  • Billing/shipping address

  • Payment information (including credit card numbers)

When we refer to Personal Information in this policy, we mean both Device Information and Provided Information.

How We Use Your Personal Information

We use your Provided Information to:

  • Fulfill orders (process payments, ship products, send invoices/order confirmations)

  • Communicate with you

  • Screen for fraud or security issues

  • Provide marketing communications in line with your preferences

We use Device Information to:

  • Detect risk and fraud (e.g., using IP address)

  • Improve and optimize our Site

  • Analyze customer interactions and the effectiveness of marketing campaigns

How We Share Your Personal Information

We may share your Personal Information with third parties for the purposes described above. For example, we use:

  • Google Analytics to understand how users interact with the Site (Google’s Privacy Policy)
    You can opt out here: Google Analytics Opt-Out

We may also share information with:

  • Payment processors to securely manage payment data

  • Email marketing providers

  • Fraud detection and security services

  • Analytics and site optimization tools

We may disclose your information to comply with legal obligations, such as subpoenas or other lawful requests.

How We Store Your Data

Your data is securely stored using:

  • Squarespace (our website platform)

  • Our Gmail email system

We use commercially reasonable safeguards to protect your data. However, no internet-based system can be guaranteed 100% secure, so you share data at your own risk.

We retain your Personal Information for our records unless you request deletion.

Email Marketing

By making a purchase or opting in, you agree to receive emails from us (e.g., newsletters, updates, promotions). We are not responsible for missed communications due to spam filtering or other delivery issues on your end.

You can unsubscribe from emails at any time. Please note that unsubscribing may prevent you from receiving promotions or important updates.

Behavioral Advertising

We may use your Personal Information to show you targeted ads or marketing messages. To learn more about targeted advertising, visit the Network Advertising Initiative.

You can opt out of targeted ads through:

You can also visit the Digital Advertising Alliance’s opt-out page to control ad preferences.

Your Data Protection Rights

If you are a resident of the European Union (EU) or European Economic Area (EEA), you have the right to:

  • Access your personal information

  • Request correction, update, or deletion

  • Object to or restrict our processing

  • Request data portability to another provider

If you wish to exercise these rights, please contact us at the address below.

We process your data to fulfill contracts (e.g., orders) or for our legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Request disclosure of the personal information we collect, use, or disclose

  • Request deletion of your personal information, subject to certain exceptions

  • Opt-out of the sale of your personal information (we do not sell personal information)

To exercise these rights, please submit a verifiable consumer request by contacting us at:
Email: wellness@hellohealed.com
Phone: 904-909-0389

We do not discriminate against you for exercising your privacy rights.

Texas Privacy Notice

Texas law requires that we notify consumers of our practices related to the collection and use of their personal information.

We collect and use personal information to provide our services, communicate with you, and comply with legal obligations. We do not sell personal information.

For questions or to exercise your rights under Texas law, please contact us at:
Email: wellness@hellohealed.com
Phone: 904-909-0389

Florida Privacy Notice

Florida consumers have the right to know what personal information is being collected, used, and disclosed.

We collect personal information solely for providing services and managing your account. We do not sell personal information.

To request information regarding your data or exercise your privacy rights under Florida law, please contact:
Email: wellness@hellohealed.com
Phone: 904-909-0389

Telehealth Notice for California, Texas, and Florida Clients

As a licensed counselor providing online therapy services to clients in California, Texas, and Florida, Hello Healed® complies with applicable telehealth laws and regulations in these states.

  • Your confidentiality is protected in accordance with state and federal laws. However, telehealth involves transmission of information over electronic systems that may have inherent risks, including technical disruptions or unauthorized access.

  • We use secure platforms to minimize risks, but you should be aware of potential limitations.

  • You have the right to access your medical and counseling records.

  • Emergency or crisis services may be limited or unavailable via telehealth; please contact emergency services or hotlines if needed.

  • Consent for telehealth services will be obtained prior to starting therapy sessions.

Please contact us if you have any questions regarding telehealth services or your rights in your state.

Third-Party Websites

This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of other websites linked to or from our Site. Please review their privacy policies before sharing your data.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, operations, or legal requirements. Updates will be posted on this page.

Complaints

If you have concerns about how we use your Personal Information, please contact us so we can address them. EU residents may also lodge complaints with their local data protection authority (e.g., the UK’s Information Commissioner’s Office).

Contact Us

If you have questions, need more information, or want to exercise your data rights, please contact us at:

Email: wellness@hellohealed.com