support group guidelines

Original: April 11, 2025

Updated: July 10, 2025

About Us

Hello Healed® is a mental health private practice that provides individual and couples trauma therapy, advocacy, and support groups. Learn more at hellohealed.com.
Support groups at Hello Healed® foster collective healing—a community sharing experiences, strength, and understanding. Groups are participant-led spaces for connection and coping.

Benefits of Support Groups

  • Connect with peers facing similar challenges

  • Build social support and coping skills

  • Share in a confidential, safe environment

  • Gain validation and empowerment

  • Access psychoeducation and resources

Facilitators

Groups are led by trained facilitators with lived experience, supported by licensed psychotherapists. Facilitators ensure safety, inclusivity, guideline adherence, and smooth conversation flow while encouraging peer support.

Online Group Etiquette

  • Cameras on; mute when not speaking

  • Maintain a private, quiet space

  • Be mindful of visible backgrounds; remove personal info

  • Caregivers may attend, visible for first 10 minutes only

  • Use “raise hand” to speak

  • Share contact info privately with facilitators for safety

  • Use chat for facilitator support or questions

  • Participants needing one-on-one support may be moved to breakout rooms

Frequently Asked Questions

  • Duration: 1 hour

  • Registration: Required via hellohealed.com/registration

  • Anonymity: Use a preferred name during the group; real info required for registration

  • Participation: Optional speaking; “pass” is respected

  • Leaving early: Notify facilitators with a wave or message

  • Topics: Follow group guidelines

  • If distressed: Use chat or ask facilitators for support or private space

  • Rule violations: Participants may be warned or removed for disruptive behavior

Group Guidelines

  • Silence or turn off phones during sessions

  • Maintain confidentiality—what’s shared stays within the group

  • No alcohol or drugs allowed

  • Indicate if leaving early with a thumbs-up or goodbye

  • Use respectful language; avoid triggering content

  • Form friendships cautiously—deep sharing can affect group dynamics

  • Address conflicts privately with facilitators or management (wellness@hellohealed.com)

  • Groups require two facilitators; session ends if only one remains

  • Be punctual; groups lock 10 minutes after start

  • Provide contact info privately for safety and emergency follow-up

  • One-on-one support provided in breakout rooms if needed

  • Respect equal participation; no unsolicited advice or interruptions

  • Use “I” language; no service solicitation

Notices & Disclosures

  • Members must be 18 or older

  • Hello Healed® may remove participants for disruptive or unsafe behavior

  • Support groups are NOT therapy or treatment; they help members cope

  • Facilitators are trained volunteers, not licensed clinicians

  • Groups are not suitable for those in high distress; contact us for clinical support

  • Not all groups run continuously—check our calendar for active sessions

  • For crisis or emergencies, call 911 or visit the nearest emergency room

  • Domestic violence survivors should call the national hotline 24/7

State-Specific Information

  • California Residents: May request the deletion of personal information in accordance with the California Consumer Privacy Act (CCPA). Contact wellness@hellohealed.com for more details.

  • Texas Residents: Protected under the Texas Medical Privacy Act. Please avoid sharing sensitive health information in public group discussions.

  • Florida Residents: Must be cautious when discussing health information in the support group. Please refrain from sharing highly sensitive personal health details.

Contact Us

If you have any questions or need further information, please feel free to reach out:
Email: wellness@hellohealed.com

We’re here to support you and will respond as promptly as possible.